Estimated terms below — please confirm against your actual return process before launch.
Return Window
We accept returns within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging.
How to Start a Return
Email contact@aurellify.com with your order number and the reason for your return, and we'll guide you through the next steps.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect, in which case we will cover the cost.
Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method, typically within 5-10 business days.
Questions
If you have any questions about a return, contact us at contact@aurellify.com.