Ordering
How do I place an order?
Add items to your cart and follow the checkout steps. You'll receive an email confirmation as soon as your order is placed.
What payment methods do you accept?
We accept all major credit and debit cards, along with any other payment options shown at checkout.
Shipping
How long does shipping take?
Orders are typically processed within 1-3 business days, with delivery in the U.S. generally taking 7-15 business days. See our Shipping Policy for details.
How do I track my order?
You'll get a tracking link by email once your order ships. Visit our Order Tracking page for more help.
Returns
What is your return policy?
We accept returns within 30 days of delivery on unused items in original packaging. Full details are on our Return and Refund Policy page.
How do I start a return?
Email contact@aurellify.com with your order number and we'll walk you through it.
Support
How can I contact Aurellify?
Reach us any time at contact@aurellify.com and we'll get back to you as soon as we can.